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Hardware Warranties

Last updated on 3 August 2017.

1. Warranty Information

1.1  For all newly manufacture Hardware the Warranty Period is specified in the Specifications. If no period of time is specified in relation to Hardware, then the Warranty Period for that Hardware is 24 months from delivery. Our warranty obligations for supplied Hardware are limited to the terms set out below.

1.2  Hardware presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the Hardware. Replacement under warranty will be like for like, refurbished or “as new”, meaning the replacement may have been used for testing or demonstration purposes. For Hardware that is capable of retaining user-generated data, repair of the goods may result in loss of such data.

1.3  The balance of the Warranty Period on the original Hardware will apply to the replacement Hardware.

1.4  The Hardware comes with guarantees that cannot be excluded under the Competition and Consumer Act 2010 (Cth). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Hardware repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.

2. Warranty Claim Procedure

2.1  To make a warranty claim, you must notify us within the Warranty Period and return the Hardware to us at our cost at the below address as soon as practicable after issuing the notice. When submitting a claim, you must supply us with the SKU, barcode, MAC Address and firmware level of the Hardware and a brief description of the problems/defects encountered.

2.2  Any warranty claim must be limited to those claims which may be asserted under the scope of the warranties provided in this document. Claims should be lodged as soon as possible after any defect in the Hardware is discovered.

3. Exclusions and Limitations

3.1  This warranty only covers factory imperfections in materials and workmanship and does not cover normal wear and tear.

3.2  The warranties only cover defects in materials and workmanship and do not cover normal wear and tear or loss of, or damage to, your data by the Hardware.

3.3  Other than as required by law and expressly specified in this document, we do not accept responsibility for everything that happens to the Hardware. We are not responsible for, and the warranties provided in this document will be void where:

(a)   damage or fault caused by operating the Hardware outside the permitted or intended uses described by us or arising from your failure to follow instructions on the use of the Hardware;

(b)   consumable parts, unless damage has occurred due to a defect in materials or workmanship;

(c)   cosmetic damage, including but not limited to, scratches, dents and broken plastic on ports, that does not otherwise affect the Hardware’s functionality or materially impair you or your customer’s use;

(d)   any abuse, misuse, neglect, mishandling or misapplication (including but not limited to, opening up, modifying or tampering with the Hardware);

(e)   any unusual hazards affecting the Hardware or failure to provide an environment which is within any environment set out within the Specifications;

(f)    damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering, unauthorised repairs or other acts by any persons (including any repairs by persons other than our authorised service personnel) or entry by any insect, vermin or foreign objection in the Hardware;

(g)   if the MAC address has been altered or removed from the Hardware;

(h)   damage arising during the transportation, installation or while moving the Hardware;

(i)     the error, defect or restricted usability is caused by your inappropriate operation or interference;

(j)     the Hardware has not been properly installed, maintained or operated;

(k)   the Hardware is not certified or approved by us

(l)     or your existing system environment has been interfered with.

3.4  Matter assumes no responsibility for any warranties or representations made by other individuals or businesses beyond the express terms contained in this warranty.

3.5  Matter is not responsible or liable for loss of any programs, data, time lost in downtime or subsequent labour charges due to equipment failure. It is your responsibility to ensure adequate back-ups are made regularly.

4. General and Definitions

4.1  In this document:

Hardware means hardware unit(s) of the type(s) specified on our website (as amended from time to time);

means Matter Australia Pty Ltd ACN 130 473 595 of Suite 105, 9-11 Claremont Street, South Yarra, VIC 3141, Australia;

means the specifications for the Hardware specified on our website;

Warranty Period
means the warranty period specified on our website or a sales quote accepted by you (which takes precedence);


4.2  This Warranty is governed by and construed in accordance with the laws of Victoria and the parties agree to submit to the non-exclusive jurisdiction of the courts of Victoria.




















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